Privacy policy

SOVIV operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SOVIV is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences, send notifications, enable returns and exchanges, post reviews, and create a customized shopping experience.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing emails or showing online advertisements based on your activity.
Security and Fraud Prevention: We use your personal information to authenticate your account, secure our Services, detect fraudulent activity, and protect public safety.
Communicating with You: We use your personal information to provide customer support and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws, respond to legal requests, enforce terms or policies, or protect the rights of SOVIV and our users.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and personalized advertising.
When you direct, request, or consent to disclosure (e.g., shipping products, using social login integrations like Facebook or Google).
With affiliates or within our corporate group.
In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to enforce terms of service or policies.

Please note that if your data has already been shared with third-party apps integrated with our Shopify store, we may not be able to delete data from those third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may process your personal information to provide enhanced features, analytics, and advertising. To learn more about how Shopify uses your information and to exercise any rights, please visit Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their policies before providing personal information.

Children's Data

The Services are not intended for children under the age of majority. If a child has provided personal information, a parent or guardian may contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect. While we take steps to protect your data, we cannot guarantee perfect security. Retention of personal information depends on account needs, legal obligations, disputes, or enforcement of contracts and policies.

Your Rights and Choices

You may have rights regarding your personal information depending on your jurisdiction:

Right to Access / Know: Request access to your personal information.
Right to Delete: Request deletion of personal information we maintain.
Right to Correct: Request corrections to inaccurate information.
Right of Portability: Request a copy of your personal information or transfer it to a third party in certain cases.
Managing Communication Preferences: Opt out of promotional emails at any time; non-promotional emails may still be sent.

How to Exercise Your Rights:

You can request deletion or other rights via our Data Deletion Instructions page.
Requests may require verification to protect your account.
Please note that deletion requests may not remove data already shared with third-party apps or social login providers (Facebook, Google).

We will not discriminate against you for exercising these rights. Authorized agents may act on your behalf with proper proof of authorization.

Complaints

If you have complaints about data processing, contact us at support@soviv.in or use the physical address below. You may also contact your local data protection authority.

International Transfers

Your personal information may be transferred outside your country. If transferring outside the EU/UK, we rely on recognized mechanisms such as Standard Contractual Clauses unless the destination provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised “Last updated” date.

Contact

For questions, or to exercise your rights, contact:

Email: support@soviv.in
Address: Shalimar Place Site, Shalimar Bagh, 186, C&D Block, Near Max Hospital, Delhi, DL, 110088, IN

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