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Terms of service

Last Updated: September 19, 2025

OVERVIEW

This website is operated by SOVIV COLLECTIVES LLP. Throughout this document, the terms “we,” “us,” and “our” refer to SOVIV. By accessing or using our website or services, including purchasing products or interacting with our platform (the "Services"), you agree to be bound by these Terms of Service ("Terms"), including our Privacy Policy, Data Deletion Policy, Refund Policy, and any other policies referenced here.

Your continued use of our Services constitutes acceptance of these Terms. If you do not agree, please do not use our website or Services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

  • You represent that you are at least the age of majority in your jurisdiction or have obtained consent from a parent/guardian.

  • You may not use our Services for illegal purposes or violate applicable laws.

  • You must not transmit viruses, worms, or any malicious code.

  • Violations of these Terms may result in immediate termination of access.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse Service to anyone for any reason at any time.

  • You understand that content (excluding payment data) may be transmitted unencrypted over networks. Payment information is encrypted.

  • You may not reproduce, sell, or exploit any portion of the Services without written permission.

SECTION 3 – ACCURACY OF INFORMATION

  • We strive for accuracy but cannot guarantee information is complete or current.

  • Historical content is provided for reference only.

  • Prices and product availability may change without notice.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

  • We reserve the right to modify or discontinue the Services at any time.

  • We are not liable for any modification, price change, or suspension.

SECTION 5 – PRODUCTS OR SERVICES

  • Some products may only be available online and in limited quantities.

  • We attempt to display colors and images accurately but cannot guarantee monitor accuracy.

  • Sales may be restricted by region, person, or quantity.

  • Product quality or availability is not guaranteed.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

  • We may limit or cancel orders at our discretion.

  • You agree to provide accurate account and billing information and update it promptly.

  • For more details, see our Refund Policy.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY APPS

  • We may provide access to third-party tools and apps integrated with Shopify.

  • Use of these tools is at your own risk, and we do not endorse third-party services.

  • Third-party apps may store or process your data independently. We cannot guarantee deletion of data from these third-party apps.

SECTION 8 – THIRD-PARTY LINKS

  • Our Services may link to third-party websites not controlled by SOVIV.

  • We are not responsible for third-party privacy, content, or transactions.

  • Complaints or issues should be directed to the third-party provider.

SECTION 9 – USER COMMENTS & SUBMISSIONS

  • By submitting comments, ideas, or content, you grant SOVIV a royalty-free license to use them.

  • Comments must not violate third-party rights or laws.

  • We are not responsible for the accuracy of user-submitted content.

SECTION 10 – PERSONAL INFORMATION & DATA DELETION

  • Your personal information is governed by our Privacy Policy: https://soviv.in/pages/privacy-policy

  • You may request data deletion through our Data Deletion page: https://soviv.in/pages/data-deletion

  • Authentication Required: Requests may require account verification or identity confirmation.

  • Third-Party App Limitation: Data shared with third-party apps may not be fully deletable.

  • We cannot delete data already legally required to retain or previously shared with partners.

SECTION 11 – ERRORS, INACCURACIES, OMISSIONS

  • Information may contain typographical errors or omissions.

  • We may correct errors or cancel orders without prior notice.

SECTION 12 – PROHIBITED USES

  • No unlawful activity, harassment, fraud, spamming, malware distribution, or infringement of rights.

  • Violations may result in termination of access.

SECTION 13 – DISCLAIMERS & LIMITATION OF LIABILITY

  • Services are provided “as-is” and “as available.”

  • No guarantee of uninterrupted, timely, or secure service.

  • We are not liable for indirect, incidental, special, or consequential damages.

SECTION 14 – INDEMNIFICATION

  • You agree to indemnify and hold harmless SOVIV, affiliates, and partners against any claims arising from your violation of these Terms or applicable laws.

SECTION 15 – SEVERABILITY

  • If any provision is found unenforceable, remaining provisions remain in effect.

SECTION 16 – TERMINATION

  • You may terminate these Terms at any time by stopping use of our Services.

  • We may terminate access if you violate any Terms.

SECTION 17 – ENTIRE AGREEMENT

  • These Terms, including linked policies, constitute the entire agreement between you and SOVIV.

SECTION 18 – GOVERNING LAW

  • Governed by the laws of India.

SECTION 19 – CHANGES TO TERMS OF SERVICE

  • We reserve the right to update or modify these Terms.

  • Continued use of Services after updates constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms or your rights:

Email: support@soviv.in
Phone: +91-9315990166