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Refund policy

At SOVIV, we want you to feel comfortable and confident with every purchase. We understand that shopping online for intimate wear can be tricky, so we’ve put together a comprehensive policy to make sure you have all the information you need.

 

 

1. First Order Return Policy

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We want to ensure that your first SOVIV experience is absolutely perfect! For your first order with us, we’re offering a one-time return option, so you can be sure the fit is just right.

  • Eligibility: This return policy applies only to your first order. If you find that the size isn’t what you expected, we’re happy to take it back.

  • How to Return: Simply contact our customer service team at support@soviv.in. 
    Or call us on +91-9315990166 within     7 days from receiving the product, and they’ll guide you through the process.

  • Refund Method: We will provide you with a store credit to use on future purchases once the product is returned and inspected.

  • Condition of the Product: To be eligible for a return, the product must be in unused condition, with the tags intact, and in the original packaging. Hygiene is our priority, so please make sure the garment is not worn or damaged in any way.

 

 

2. No Returns After the First Order

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Once you’ve placed your second order (and beyond), we’re unable to accept returns. Here’s why:

  • Hygiene & Safety: Since SOVIV products are intimate wear, we cannot accept returns after the first use. For hygiene reasons, once a product has been tried on or worn, it is no longer eligible for return.



  • Your Comfort Matters: We want you to feel fresh, comfortable, and confident with every piece. We understand that sizing can sometimes be tricky, so we encourage you to carefully check our size guide before placing your order to ensure the perfect fit.

We do hope that after the first order, you’ll feel completely satisfied and confident in choosing SOVIV for all your lingerie needs! 💃

 

 

3. Replacement Policy

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At SOVIV, we stand by the quality of our products. If you experience any manufacturing defects or issues with your garment, we are here to support you with a replacement.

  • Eligibility for Replacement:

    • Manufacturing Defect: If there is a defect with the garment (e.g., stitching issues, faulty zippers, or damaged fabric) that occurred during manufacturing, we will provide a replacement product.

    • Wrong Product: If we accidentally send you the wrong item or size, we’ll be happy to replace it for you at no additional cost.

  • How to Request a Replacement:

    • Please reach out to our customer service team at support@soviv.in. 
      Or call us on +91-9315990166, with your order number, a photo of the defect (if applicable), and a brief description of the issue.

    • We’ll assess the issue and if necessary, arrange for a free replacement to be sent to you.

  • Condition of the Product for Replacement:

    • The product must be in unused condition, and the issue must be related to a defect or error on our part.

    • For replacement due to a manufacturing defect, you’ll need to return the defective product to us, and once received, we’ll send out the replacement.

 

 

4. What Is Not Eligible for Return or Replacement

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For hygiene and safety reasons, we cannot accept returns or exchanges for the following:

  • Worn Products: We cannot accept returns of intimate wear that has been worn or used.

  • Products Without Tags: If the product tags are removed or damaged, we cannot accept returns.

  • Personalized or Custom Orders: Any items that are customized or specially made to order are non-returnable.

  • Products in Unsanitary Condition: If the garment is damaged, stained, or altered in any way that affects its condition, it is not eligible for return or replacement.

 

 

5. How to Return or Replace an Item

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Returning or replacing your SOVIV product is easy! Here’s the step-by-step process:

  • Step 1: Contact our customer service team via email at support@soviv.in. 
    Or call us on +91-9315990166. with your order number, the item you wish to return or replace, and a brief description of the issue.

  • Step 2: Our team will review your request and provide you with detailed instructions on how to proceed with the return or replacement.

  • Step 3: If you are eligible for a return (first order only) or replacement, send the product back to us. We’ll cover the return shipping costs if the product is defective, wrong, or a result of our error.

  • Step 4: Once we receive the returned product, we will process your return or send out the replacement, as applicable. The return or replacement will be processed within 7-10 business days after we receive the product.

 

 

6. Shipping Charges

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  • For Returns: If the product is defective or wrong, we will cover the shipping costs for the return and the replacement.

  • For Other Returns: If you return a product that is eligible for a return (first order only), you will be responsible for the return shipping cost, unless the product is defective.

 

 

7. Refunds

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  • Store Credit: All returns will be refunded in the form of store credit, which can be used for future purchases.

  • No Cash Refunds: Unfortunately, we cannot offer cash refunds for returned products.

 

 

8. Still Have Questions?

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If you’re unsure about any part of our Returns & Replacement Policy, don’t hesitate to reach out! Our customer service team is here to help you, whether you need help with sizing, choosing the right product, or processing a return or replacement.

You can contact us at support@soviv.in. 
Or call us on +91-9315990166, and we’ll make sure you get the assistance you need!

 

 

Thank you for choosing SOVIV! We’re here to make your shopping experience smooth, comfortable, and, most importantly, delightful. 💖

 

 

How does this look? If you’d like any further adjustments or additions, let me know!